WAOL Blog

Regarding Weekend Blackboard Trouble

September 30, 2008

We received this from Blackboard regarding the connectivity trouble over this past weekend:

Subject: Blackboard ASP -General_Announcement

General Announcement:     Dear Valued Customer,

Yesterday and today, we received a number of calls from clients concerning connectivity issues to their Managed Hosting environments.  Many of these have been narrowed down to routing via your Comcast Internet Service Provider. 

We have made adjustments to bypass the preferred provider we believe is the bottleneck in routing the packets to and from the end users.  We have received feedback that clients have seen improvement in doing this.

Earlier, we made attempts to assist all clients affected by reaching out and working with Comcast directly. Comcast requested that each client call and submit a ticket with their specific client information to assist in the troubleshooting process.

At this time, we believe our modifications have corrected the situation. If your ISP is Comcast, and you continue to experience issues with sporadic connectivity, you can log an issue with Comcast directly or submit a ticket to us and we will troubleshoot accordingly.

Thank you,

Blackboard Client Support

Entry Filed under: Announcements. Tags: Blackboard.