Archive for February 19, 2009
ANGEL Time-Out Issues
Last week many users of WAOL ANGEL frequently timed out and received an error message: “There was an error processing your request.”
ANGEL found that the error was caused by an asp.net page timeout of 5 minutes that is related to ANGEL discussion forums. WAOL has adjusted the ANGELSESSION_TIMEOUT as a temporary fix. ANGEL is working on a permanent fix, and they will apply it when it is ready.
Please let us know if any of your users continue to see this problem.
If you do hear of this problem—or any problem with WAOL ANGEL– please send the user to WAOL or Presidium with specific information. The more information we have, the faster we can get to a solution.
If you are reporting a problem, please include the user, the classroom, the time of day, the area of the classroom where it occurred, the browser used, and anything else that might be useful.
