WAOL Blog

UPDATE: ANGEL Discussion Forum/browser issue

Since last week, ANGEL users all over the country are seeing error messages in their discussion board or are not able to see information in ANGEL.

1. WAOL ANGEL still has a ticket open with ANGEL. (ANGEL closed it but we reopened.)
2. We have heard from students that some instructors do not believe the student had trouble getting to the discussion board and will not allow them to turn in late work. Let your instructors know that this is a real problem for some users.
3.  I’m pasting below the current solutions that have worked for some users—do you have anything to add? Anyone with more or better information, please share.

Please advise users to call WAOL ANGEL Help Desk for assistance.  Since this is not a problem that everyone is having, the quick solution is going to depend on the particular computer set up.  The toll free number is 1-866-425-8412.   Or you can go here:  http://waol.org/general_info/help_desk.aspx

So far we have found several solutions that have worked for some users,  but no one solution that has worked for every user. 

1. If you are using IE8, click the compatibility button in ANGEL . Please click here to see the screen-shots on how to do this.  If you don’t click the compatibility button IE 8 will not work in ANGEL.
2. You can try uninstalling any versions of Java on your computer and reinstalling the latest version of Java.

 (If you use Windows XP)

1. Click Start, click Control Panel, and then double-click Add or Remove Programs.
2. In the Currently installed programs box, click Java, and then click Remove.
3. If you are prompted to confirm the removal of the program, click Yes.

 (If you use Window Vista)

1. Click on the Start button to open your Start Menu.
2. When the Start Menu opens, click on the Control Panel menu option.
3. When the Control Panel window opens click on the Uninstall a program option under the Programs category. If you are using the Classic View of the Control Panel, then you would double-click on the Programs and Features icon instead.
4. Select Java from the list and click Uninstall link. (When you complete uninstalling your Java, go to http://java.com/en/ and download free Java. Please make sure to restart your computer to activate the change).
5. Try clearing your history in Java
6. Try using Firefox 3.5.1 for your browser.

July 16, 2009 at 9:44 am Leave a comment