Archive for January 21, 2010
Old ANGEL Courses Being Disabled
Audience: All ANGEL Users
What’s New: WAOL has received a number of complaints recently about old classrooms showing up on student ANGEL home pages. WAOL will disable all old ANGEL Courses with WAOL ID’s. If a college wants to disable college-managed courses, please let us know. This action will remove the courses from the student account view yet still leave them accessible to faculty.
Additional Information: Instructors: To view all courses, disabled or active, mouse-over the title in the course nugget to get the edit button (looks like a pencil). Click the edit button to bring up a screen where you can enter any of your courses. Click on the title of any class to enter it.
College Domain Administrators: To disable college-managed courses:
- The college domain administrator can change the Member Access value, found on the Access tab in course details. It’s normally ‘All Members’ but when set to ‘Editors only,’ the course is disabled.
- Instructors can disable their own courses by entering the course, going to the Manage tab, clicking on the General Course Settings link and then the Access tab. Change the Member Access dropdown from “All Members” to “Editors Only.”
- WAOL staff can also disable a set of courses on request.
ANGEL Update
Audience: ELC, ITC, WACTC Technology Chair and IC IT Committee:
What’s New: First, the good news: We had a good meeting with ANGEL today. In addition, WashingtonOnline (WAOL) staff received only one report of ANGEL slowness today.
Here’s an update on the latest steps taken to resolve the intermittent WAOL ANGEL performance issue:
- On advice from ANGEL, the SBCTC team turned off “What’s New.” This feature can slow the system. We know that there is user demand to turn “What’s New” back on, and we are exploring with ANGEL how we can be turn it back on without causing system performance problems.
- Yesterday we turned the “Theme Selector” (allows users to change colors on their desktops) back on, as it was fixed in the 7.4 patch.
- WAOL staff completed the scheduled work today on the Domain Configuration. Now domain administrators have access they had in 7.3. Remember: All users must log in through the domain to which they belong.
- SBCTC network folks are in data collection mode – collecting data from you all (through ANGEL’s ticketing system), through an IT Director’s survey on network configuration, Presidium tickets, K-20 network monitoring, SurveyMonkey, and ANGEL traffic monitoring. From today’s meeting , I am confident that we have the right people involved and committed to pushing to a resolution for this problem.
- WAOL ANGEL college domain administrators: Please collect and report (through the ANGEL ticketing system) detailed information on any performance problems at your college. Detailed information about your users’ experiences is critical information in solving this issue.
- Thanks to everyone who completed the short survey on ANGEL performance. The data will be very useful. As I keep hearing from our technologists, please continue to provide us data and information about what you are experiencing at your college.
What’s Next: Brian Dahl and I will be updating ELC and ITC frequently. We will also be updating the WAOL Blog as information becomes available.
We continue to talk with the colleges and understand the frustration you, your faculty and your students are experiencing. Detailed information provided by you is extremely helpful.
Thank you and them for your continued patience,
Cable
Cable Green, PhD
eLearning Director
SBCTC
