WAOL Blog

WAOL ANGEL Back Up

February 12, 2010 at 11:22 am Leave a comment

Audience: All ANGEL users

What: WAOL ANGEL was offline for about 2 hours this morning due to a power loss at ANGEL hosting.  WAOL ANGEL is back up now.

The ANGEL datacenter lost power early this morning.
Tacoma elearning staff put in a ticket at 7:16 am.

• Some network gear at ANGEL blew while ANGEL was switching to back up power.
• The gear was replaced and full connectivity restored by 8:46 PST.
• This outage was caused by a power loss, and affected all ANGEL hosted customers; it is not related to the
• Service Pack applied to WAOL ANGEL last night.

Thanks to Tacoma and other colleges that reported the system down in the ANGEL Support Portal and Presidium.

Here’s the full report from ANGEL Managed Hosting:

Today our datacenter experienced a power outage which caused our network to fail over to fault tolerant devices.  Shortly after this failover, the environment had a power surge which physically damaged several networks switches.  As the other fault tolerant devices were without power and the fail over devices were damaged, we were not able to recover quickly.  We dispatched engineers to our datacenter and switched out the damaged devices as soon as possible to bring sites back up.   We sincerely apologize for the outage.  We are currently work with our data center to determine what happened to cause to power issues and to ensure an event like this cannot happen again. 
Thanks,
Mark Thompson
Managed Hosting

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